Where do you start thinking about how to define an RPA operating model

There’s no one-size-fits-all approach when it comes to RPA implementation. Each automation rollout needs to be adjusted to a company’s organizational setting and requires thorough planning: How can the engagement of key stakeholders be ensured? What should the scope, roadmap, and delivery approach include? From where will the necessary funding be secured? Another essential element in the bigger picture of preparing an RPA deployment involves designing an operating model. The earlier an organization-wide operating model is defined, the higher the likelihood of RPA’s benefits to be realized ongoingly and long-term.

Being proactive in delineating an RPA operating model involves the translation of a strategic automation plan into operating requirements and decisions. Such a “blueprint” dictates what processes will be automated, to which employees RPA responsibilities should be assigned, how the software will be integrated into the IT landscape, and more.

There are some key steps:

  • Establish the right in-house skillset
  • Determine the level and structure of operational accountability
  • Ensure strong governance procedures
  • Define key operational processes
  • Track KPIs etc.

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