Defining a RPA (Robotic Process Automation) Operating Model

What is Robotic Process Automation?

More companies are adopting a recent and emerging technology practice called Robotic Process Automation (RPA), which helps in reducing costs by streamlining enterprise operations. It allows the businesses to automate certain business processes, which run by rules, so that they can spend more time in providing value to their customers in serving their needs.

How to implement RPA?

There’s no one-size-fits-all approach when it comes to RPA implementation. Each automation rollout needs to be adjusted to a company’s organizational setting and requires thorough planning: How can the engagement of key stakeholders be ensured? What should the scope, roadmap, and delivery approach include? From where will the necessary funding be secured? Another essential element in the bigger picture of preparing an RPA deployment involves designing an operating model. The earlier an organization-wide operating model is defined, the higher the likelihood of RPA’s benefits to be realized ongoingly and long-term.

Being proactive in delineating an RPA operating model involves the translation of a strategic automation plan into operating requirements and decisions. Such a “blueprint” dictates what processes will be automated, to which employees RPA responsibilities should be assigned, how the software will be integrated into the IT landscape, and more.

There are some key steps:

  1. Establish the right in-house skillset
  2. Determine the level and structure of operational accountability
  3. Ensure strong governance procedures
  4. Define key operational processes
  5. Track KPIs

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About Incepta Solutions

At Incepta Solutions, our team of #InceptaInnovators is passionate about developing the bridge between people and operations, as we create stories that we can all be proud of. Since our inception in 2010, we are recognized as trusted experts in providing digital services to global businesses. We are proud to be named one of the top 5 Information Technology companies in Canada on the Growth List 2020 (published by Canadian Business and MacLeans). In addition, we are humbled to be recently certified as a Great Place to Work.

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At Incepta Solutions, we provide business solutions that solve challenges and enable future growth and success for all of our clients. We leverage industry-leading technologies to provide innovative solutions that are robust, of premier quality, and cost-effective.

Our Vision 

In our growth journey, our goal is to become a global leader in digital transformation and enterprise solutions. We enable businesses all over the world to solve complex and critical integration challenges. As #InceptaInnovators, we hope to look back at these times on how we have helped global brands and enterprises achieve success. Our driving force is that one day, we are able to reflect on our shared journey and be proud of the stories we have created together.

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