Summary 

With the help of data integration and synchronization techniques, Incepta Solutions was able to provide one of its clients an omnichannel integrated solution from retail and manufacturing to distribution and supply chain management that could be easily replicated across all of their various products and brands. The client is a global Fortune 500 company in the Consumer Staple sector, with seven offices and one manufacturing plant in Canada that needed a solution to deliver strategic value to its 35,000+ retail customers and beyond.

The Challenge 

For years, the client had been using ad-hoc methods to share information between its ERP, retail stores, CRM, and shipping partners. This approach was proving to be time-consuming and prone to errors. Our client wanted to deliver intelligent quote-to-cash capabilities that support fast and personalized selling experiences through direct or indirect sales teams and through e-Commerce, helping to drive increased revenue and improved business outcomes.

Three business-critical systems were unable to communicate with each other, resulting in a high incidence of errors, duplicate data entry, and an inability to generate reliable, up-to-date data and analysis of the various activities occurring in the business.

In addition, our client required seamless integration with their global counterparts and to their direct sales channel supported by Salesforce. Amid intense competition and growth, existing legacy applications struggled to make their systems communicate quickly, reliably, and efficiently. 

At Incepta Solutions, we recognize the importance of choosing the right integration platform solution towards the development of mission-critical strategy. It is imperative to provide end-to-end capabilities including application integration, data quality governance, B2B/EDI network management, and workflow automation. 

Solutions and Results 

By partnering with Incepta Solutions, our global Fortune 500 client was able to automate and optimize the creation of quotes and capture orders. With an API-led solution, Incepta Solutions coordinated pricing, configuration, and quote processes, while making it possible for data integration and synchronization of customers, contacts, sales orders, invoices, and inventory. Data integration provided omnichannel solutions to customer communications and delivers clear visibility on order status from multiple departmental employees. 

Conclusion: The #InceptaImpact

Incepta Solutions was informed that we had exceeded our client’s expectations through our delivery of an integration solution built on industry-leading integration technology. This yielded proven results of saving money, time, and resources for the client. Presented below is a snapshot of the before and after results achieved in this process:

When clients win by leveraging our innovative technology solutions, that’s the #InceptaImpact.

Contact us by emailing hello@inceptasolutions.com or calling +1 (855) 818-0018 to learn how Incepta Solutions can accelerate your integration journey. 

About Incepta Solutions

At Incepta Solutions, our team of #InceptaInnovators is passionate about developing the bridge between people and operations, as we create stories that we can all be proud of.

Since our inception in 2010, we are recognized as trusted experts in providing digital services to global businesses. We are proud to be named one of the top 5 Information Technology companies in Canada on the Growth List 2020 (published by Canadian Business and MacLeans). In addition, we are humbled to be a certified Great Place to Work – Canada.

Our full suite of technology services includes:

Integration | Digital Transformation | Cybersecurity

Data Management | Cloud Strategy | Customer 360

Our Mission

At Incepta Solutions, we provide business solutions that solve challenges and enable future growth and success for our clients. We leverage industry-leading technologies to provide innovative solutions that are robust, of premier quality, and cost-effective.

Our Vision

In our growth journey, our goal is to become a global leader in digital transformation and enterprise solutions. We enable businesses all over the world to solve complex and critical integration challenges. As #InceptaInnovators, we hope to look back at these times on how we have helped global brands and enterprises achieve success. Our driving force is that one day, we are able to reflect on our shared journey and be proud of the stories we have created together.