Dawn of the Digital Workforce
Incepta – A Certified Automation Anywhere® partner specializes in consulting with companies on identifying opportunities where RPA implementation can bring significant improvements in their existing processes. Incepta is a preferred partner of Automation Anywhere®, which is one of the leading RPA platforms worldwide.
Incepta & Automation Anywhere
Incepta specializes in developing bots and workflows using Automation Anywhere to handle specific tasks across different industry verticals.
The Automation Anywhere architecture can be visualized as a chain of bots working in a pre-designed workflow. A workflow can be thought of as a series of tasks that can contain conditional logic and error handling features.
The Automation Anywhere architecture can be visualized as a chain of bots working in a pre-designed workflow. A workflow can be thought of as a series of tasks that can contain conditional logic and error-handling features.
The Automation Anywhere Enterprise platform allows the organization to manage its digital workforce centrally by deploying bots in key process areas. This gives them the ability to analyze and predict operational and business metrics using real-time RPA analytics. The Enterprise platform can be envisaged as a Digital Workforce factory where RPA bots can be tested and deployed with dependency support, complete version control and rollback features.
There are three types of bots based on the type of process:
1. Task Bots: Task bots automate rule-based, repetitive tasks, which are mostly applicable in areas such as claims processing, document management, service request and response, etc.
2. Meta Bots: Meta bots are the building blocks in the RPA architecture. They are an independent, reusable logic block which is used to automate common operations, such as logging on to a system, or manipulating data.
3. IQBOT: The IQBot is an advanced tool which possesses cognitive learning skills and performs a task according to it. The IQ Bot has the capability to recognize patterns and organize unstructured data while improving its skills and performance based on its cognitive learning experience.
Any implementation of a RPA-enabled digital workforce strategy requires a thorough understanding of the existing organizational processes, challenges and bottlenecks. With its experienced consultants, Incepta can help organizations define their digital workforce strategy by designing an efficiently designed workflow and program bots to automate specific tasks that eventually increases organization productivity and profitability.
The Impact RPA driven processes can create?
It has been estimated that using robotics cuts operational costs by as much as 25-50%. Robots can operate 24/7 and take no vacation, when compared to humans, who work 8/5 and have a pre-fixed number of annual leaves each year.
Accuracy & Quality
RPA offers improved services to processes that have a high probability of human error, thereby increasing accuracy. Robots reduce the cases of re-works and follow all rules to the dot, which results in producing 100% accuracy.
Robotics is a safe, non-invasive technology that doesn’t interfere with the inherent systems and provides perfect consistency in performing the activities across the board, each and every time.
Having access to error free, accurate data from various sources would improve the quality of analytics in the process. This leads to better decision making and efficient process execution.
Increased Employee Productivity
RPA ultimately facilitates humans and robots to do exactly what they excel at. As RPA frees the employees from their mundane tasks, they can focus more on client and customer interaction, relationship management, and other such face-to-face activities.
Increased Customer Satistication
Delivering better quality of work with high accuracy and timely customer/client interaction, leads to increased customer and client satisfaction. This only adds to the goodwill of the organization.
As robots are handling the execution here, a larger amount of work can be done in a relatively much shorter period. A faster delivery, coupled with accuracy becomes the norm with automation.
RPA makes the tallying of data and information from multiple systems possible, which generates information that can assist with the integration of processes.
RPA is applicable across industries and has the ability to perform a wide range of tasks. Any process that is rule based, can be defined, and is repeatable makes an ideal automation candidate.
Better IT Support and Management
RPA improves the operational quality of the service desk and monitors the network. This enables companies to handle short term spikes without having to deploy extra resources or provide additional training.
RPA for Industries
Customer Service: RPA can help companies offer better customer service, especially when combined with AI chatbots that can serve as a first point of contact between customer and the company. AI chatbots can forward requests to RPA processes that can perform preliminary tasks, such as verifying e-signatures, storing scanned documents, updating the CRM database, and verifying customer requests.
Accounting: Organizations can use RPA for general accounting, operational accounting, transactional reporting and budgeting.
Financial Services: Companies in the financial services industry can use RPA for foreign exchange payments, automating account openings and closings, managing audit requests, and processing insurance claims. RPA can help serve customers with instant offers and plans based on the information submitted, which can help companies sell quickly.
Human Resources: RPA can automate day-to-day HR tasks, including employee on-boarding, updating employee information, and time-sheet submission processes. RPA can help resolve employee complaints by handling requests and processing applications faster by organizing and forwarding information to the right authority depending on the severity level.
Healthcare: Medical organizations can use RPA for handling patient records, claims, customer support, account management, billing, reporting and analytics.
Supply Chain Management: RPA can be used for procurement, automating order processing and payments, monitoring inventory levels, and tracking shipments.
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