Connected Experiences With deeper penetration of gadgets and devices in everyday life, customers are interacting with businesses via multiple channels. One can start searching for a flight or a hotel on the tra...
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Let’s talk about automation trends Are your customers complaining about deficient service, long wait times, frequently asking for escalation, and the service agents complaining about not being able to fin...
Digital Transformation Challenges In this blogpost, you can understand what are the biggest Digital Transformation Challenges organizations are facing and how Incepta Solutions can help you overcome them. Digit...