With deeper penetration of gadgets and devices in everyday life, customers are interacting with businesses via multiple channels. One can start searching for a flight or a hotel on the travel company’s website ...
Let’s talk about automation trends Are your customers complaining about deficient service, long wait times, frequently asking for escalation, and the service agents complaining about not being able to fin...
Discover how Salesforce Customer 360 powered by MuleSoft can deliver 3X faster and drive profitability for organizations Happy customers can be a great source of marketing and revenue generation for any busines...
Let’s talk about customers in 2021. In today’s rapidly-evolving marketplace and the need for digitization, businesses must adapt faster (and more efficiently) than ever. Add in the growing space of e-Commerce t...
“By 2025, 80% of enterprises will have shut down their traditional data center, versus 10% today.” – Gartner, 2019 Except for a few critical processes that will remain on-premises, much of...