Incepta’s eHealthRMS is an Automated Appointment Reminder Management System for the Healthcare Industry. It is capable of making automated calls to patients via cloud-based IVR system.
How does it work?
The eHealthRMS makes automated calls to patients via cloud-based IVR system, tracks the responses and updates appointments realtime.
The eHealthRMS connects directly with the existing applications and updates the data real-time, thus removing the time and effort required to update re-scheduling data manually. The system is flexible enough to be added onto features such as text reminders or connecting with other third party calendar and scheduling cloud softwares.
System connects with cloud VOIP system to initiate automated voice calls.
Automated Reminder System
Incepta helped develop an automated Reminder Management system for a leading healthcare provider in Canada. The system plugs into the existing Appointment Scheduling application and makes automated calls to patients via cloud-based IVR system. It then tracks the responses and updates the appointment system with the data received.
The call process is repeated for patients from whom no response has been received or has made an invalid selection. The data is updated back into the appointment scheduler system. This process goes on until all the data is synced and up-to-date or a new batch of appointments are received.
Another key benefit from the point of view of the healthcare provider is the time and cost savings required to follow-up on missed appointments. On average, a tele-caller has to spend 4-6 hrs a day to call and update appointment schedules, which can cost nearly $1600 Canadian dollars. An automated reminder system driven by a Robotic Process Automation (RPA) process can not only make the process more productive and efficient, but can also cut down costs as much as 90%. This can bring tremendous benefits to both the provider and patients.
The automated calling process can be managed efficiently through a Robotic Process Automation (RPA) driven process. RPA can be thought of as programmed robots which can replicate a human operator. They are great for automating repetitive tasks. RPA bots can be equipped with Artificial Intelligence, Image Recognition and Data Handling capabilities.
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