Industry

CPG and Retail

Customer 360 | E-commerce | Inventory Management | Customer Service

challenges

CPG and Retail Industry is struggling with

  • Disjointed Shopper Experiences

    Research shows that majority of consumers are frustrated with disjointed experiences damaging the brand images.

  • Inaccurate Product Availability

    Poorly designed systems and processes and lack of integration between data sources show inaccurate product availability.

  • Supply Chain Disruption

    Rising supply chain operating costs and post-pandemic material and labor shortages are causing supply chain disruptions.

  • Inefficient Customer Service

    Customer service teams are unable to resolve customer queries due to the unavailability of a single dashboard view.

Stop wasting time and money on outdated technology. Let’s get started

Our Solutions

CPG and Retail Digital Transformation

  • Supply Chain Modernization

    Use Intelligent Procurement, Connected Fleets, Predictive Replenishment, and Asset Tracking to streamline the supply chain.

  • Single Shopper View

    Integrate your internal systems like POS, ERP, OMS, PIM, commerce, data lakes, and other systems to create a 360-degree view of shoppers.

  • API Security

    Our Integration and API security Solutions provide full visibility into your API inventory and remediate malicious threats to your environment.

  • Contact Center Automation

    Provide fast, responsive customer service using automated workflows and single dashboard views via Cloud-native, AI-driven solutions.

  • Create Omnichannel Experience

    Incepta builds omnichannel strategies that result in faster time to market, improved customer satisfaction, and increased revenue.

  • Real-time Inventory Management

    Integrate sales order and product information in real-time to efficiently manage inventory and restocking.

Benefits to bank on

How Incepta can hep you transform retail operations

  • Streamline Supply Chain

    Integrating internal and external systems can help you streamline operations and save costs throughout the retail chain from procurement to distribution.

  • Boost Productivity

    Automating back and front office processes improves the employee experience and make their life simpler thus significantly boosting productivity.

  • Customer Delight

    An omnichannel experience of your brand for customers across mobile, web, in-store and social channels leads to improved customer experience.

  • Scale Easily

    Replacing complex, rigid, manual processes with flexible, scalable, AI and RPA-based efficient processes help you scale faster to meet the demand.

Stop wasting time and money on outdated technology. Let’s get started

Your #1 Integration Partner

Learn how Incepta can help CPG & Retail companies

Images for website (10)

Case Studies

Outwork the competition

What are Connected Experiences and why do you need them

Learn what Connected Experiences are and the barriers and enablers to creating the connected customer experience.

Top 7 Digital Contact Center Automation Trends

Learn what a digital contact center is and what are the latest Digital Contact Center Automation Trends to improve customer experience.

Data Migration & Validation for a Major Retail Business Group

This case study explains how Incepta Solutions helped a major retailer with Data Migration & Validation using Extract Transformation and Load.

Find out how companies succeed with us. Read our case studies

Testimonials

Quality. Knowledge. Performance

Let’s get started
Are you ready for higher profitability and increased market share?

Stop worrying about technology problems. Focus on your business.
Let us provide the support you deserve.