Public Sector

Citizen 360 | Social Services Automation | Citizen Self-Service | Financial & HR Modernization


Government entities are facing multiple challenges

  • Outdated IT Infrastructure

    Governments spend roughly two-thirds of the IT budget on maintaining outdated 10-40 years old, inflexible, unreliable, and costly legacy systems.

  • Inefficient Processes

    Outdated tools and cumbersome, time and resource-heavy processes result in inefficient operations and poor services to citizens leading to rising dissatisfaction.

  • Poor Customer Experience

    Citizens are used to seamless connected experiences they get from brands they use and expect similar experiences from government entities.

  • Rising Employee Expectations

    Like the private sector, government and public sector employees expect all-digital, work-from-anywhere experiences and the latest tools.

Stop wasting time and money on outdated technology. Let’s get started

Our Solutions

Digital Transformation Solutions for Public Sector Entities

  • Citizen 360

    Provide consistent, connected experiences across channels – from the web, mobile, social, and in-person to delight your customers.

  • Citizen Self-service Portals

    Enable self-service online portals than can help consolidate and simplify the process of receiving key social services in a timely manner. 

  • Back Office Automation

    Automate manual, repetitive, and high-volume back office processes to streamline operations and eliminate errors.

  • API Security

    Protect APIs in real-time and detects vulnerabilities across all areas of the public sector including education, transportation, healthcare, social services, and law enforcement.  


  • Social Services Automation

    Employ technologies like CRM, data integration, cloud migration, etc to automate manual, error-prone processes and enable faster delivery of key social services.

  • Financial and HR Modernization

    Use government initiatives to modernize and reduce the cost of decades-old financial and HR systems in favor of newer, FedRAMP-certified SaaS vendors.


Benefits to bank on

How digital transformation can improve public services

  • Improve Response Time

    With cloud-based solutions, citizens and civil servants would resolve urgent needs quicker than with outdated, legacy IT systems.

  • Better Data Transparency

    Employing the latest tools for data capture, consolidation, and management helps you improve data transparency.

  • Streamline Administration

    Automating manual, repetitive processes helps you streamline the administration and serve the citizens more efficiently.

  • Efficient Record Keeping

    Digitizing manual processes help you efficiently preserve records for the longer term with easy access and reduced storage space.

Stop wasting time and money on outdated technology. Let’s get started

Your #1 Integration Partner

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Case Studies

Outwork the competition

Incepta Process Xplorer Solution for Real Estate Regulatory Body

Incepta’s Process Xplorer Solution – Case Study This case study explains how Incepta Process Xplorer solution powered by Automation Anywhere helped one of its real estate clients to better understand its business processes, find ways to improve them, and make its operations more efficient. Our real estate client had to learn more about its business […]

Custom API Integration Solution for Government Agency

Learn how Incepta’s custom API integration solution helped a Government agency to successfully adopt MuleSoft and drive multi-system connectivity to launch its new line of operations.

What are Connected Experiences and why do you need them

Learn what Connected Experiences are and the barriers and enablers to creating the connected customer experience.

Find out how companies succeed with us. Read our case studies


Quality. Knowledge. Performance

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Are you ready for efficient and citizen-friendly processes?

Stop worrying about technology problems. Focus on your business.
Let us provide the support you deserve.