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Why consider process discovery before embarking on automation?

Unlocking Business Process Discovery: Your Starting Point

If you are wondering how to start business process automation or struggling to identify suitable processes to automate then you are at the right place. 

Today, any decent size organization has multiple locations, uses hundreds of apps, and has thousands of employees. This makes it very difficult to identify, map, and analyze the multi-dimensional processes to select suitable candidates for automation. Without proper planning, the time, money, and effort you spend on automation may not help you achieve your goals.

This is where process intelligence comes in handy. It helps stakeholders to quickly map processes, record data across all touchpoints, and analyze how their business works, and which processes can and should be automated.

What is Process Discovery (FortressIQ)

FortressIQ or Process Discovery is the process intelligence platform that enables continuous and automatic collection, modeling, and analysis of data across every system in your enterprise. 

FortressIQ uses Computer Vision technology to observe and record all the activities that your employees perform on a daily basis. This raw data is analyzed using Natural Language Processing (NLP) and Artificial Intelligence to map how each system works and interacts with other systems.

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This step makes it easy for you to map each function, workflow, and process variations that happen behind the scenes. Organizations can use process discovery reports to understand the current state of operations,  identify suitable processes that can be automated, and scale their digital transformation efforts.

FortressIQ by our partner Automation Anywhere is easy to work with, it can be set up and start running in two days. It can start providing you with meaningful data in two weeks. You can access fresh and updated data to make strategic business decisions and accelerate automation.

Automation Anywhere FortressIQ Features

#1. Automatic Data Collection 

Data collection is app agnostic and automatic thus making the collection process efficient and accurate. No need to worry about human error and other challenges in manual data collection.

#2. Data collection in the background

The data collection process is seamless and does not interfere with the employee’s workflow. It goes on in the background without causing any disruptions to workers.

#3. Continuous Capture

Data is captured continuously at granular levels across all systems in the entire organization.

#4. AI-Driven Data Modelling

AI-powered data collection, modeling, and analysis eliminate errors and rework. It is faster and more accurate compared to manual process discovery.

How does Automated Process Discovery work?

Process discovery works intelligently, behind the scenes without causing any disruptions. Here are the steps involved-

  1. Lightweight app-agnostic software client continuously records every touchpoint across apps, shifts, roles, and so on.
  2. This raw data collected in the form of screenshots is converted into structured data using computer vision and NLP.
  3. Process Definition Documents (PDDs) are created using AI and ML models to aggregate, clean, and transform the data.
  4. Process visualization and granular reporting help the stakeholders understand process variations across departments, teams, or regions and identify operational inefficiencies.
  5. Process discovery helps you identify candidates fit for automation and makes rapid continuous automation a reality.

Process Discovery Advantages

Process mining software can help companies save thousands of dollars by identifying inefficient processes, removing bottlenecks, and reducing time to automation. Key benefits of business discovery are-

  • Speed – Automatic and continuous data collection, processing and analysis enable rapid process discovery. You can discover processes 90% faster without disrupting the employee workflow.
  • Accuracy – This tool empowers you to make data-driven decisions and strategies using highly accurate, granular, enterprise-wide process mapping. You can discover every process and its variations.
  • Scalability – Automation at scale is possible with ease using AI-powered process discovery. It helps you identify inefficiencies, optimize processes and expedite automation.
  • Complete process visibility – Business owners get a complete picture of the business process, bottlenecks, and granular-level access to data. FortressIQ makes it easier to identify suitable candidates for automation and fuel hyper-automation.

Some of the real-world examples of business benefits achieved using process discovery are-

  • A leading financial services firm could save 2166 hours by identifying high-frequency sub-processes and variations.
  • A global manufacturing company reduced the time to automation from 12 months to 3 months.
  • A multinational retailer could reduce the assessment time from 6 months to 2 weeks saving millions of dollars.

 Business Process Discovery Use Cases

  1. Healthcare 

Process discovery can help you improve the quality of healthcare, and streamline claim processing and patient flow.

  1. Customer Care

Improve customer experience by reducing complaint resolution time, streamlining the return process, and being more attentive to customer woes. Keeping existing customers happy is a guaranteed way to attract new ones without spending a dime.

  1. Finance

Banks and other financial entities can improve compliance processes, generate reports automatically, and quicken the financial close process by employing process discovery.

  1. Life Sciences

Speed up clinical trials, improve GCP/GMP compliance, and optimize pharmacovigilance (PV) and AE reporting

  1. Human Resources

Organizations can optimize employee onboarding, enhance training, and streamline staffing and shift management.

Also read =>> Expedite automation with automated process discovery


Process discovery is the first step toward business process automation. It speeds up automation with faster collection and analysis of process data across every business system. Automation Anywhere FortressIQ is a must-have tool for businesses looking to hasten their automation journey and stay ahead of the curve.